Terms of service
1. Overview
Welcome to OROZAA Global Official ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our site or purchasing from us, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or purchase our products.
2. Eligibility
By using our site, you confirm that you:
- Are at least 18 years old, or are shopping with the supervision of a parent or guardian
- Will provide accurate, current, and complete information during checkout
- Will update your information as needed to maintain its accuracy
We reserve the right to refuse service to anyone for any reason at any time.
3. Products and Pricing
Product Information
We make every effort to display our products — including colors, materials, and sizing — as accurately as possible. However, we cannot guarantee that your screen's display of any color or detail will be perfectly accurate.
Pricing
All prices are listed in US Dollars (USD) and do not include applicable taxes or shipping fees, unless stated otherwise.
We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed.
Availability
Products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and issue a full refund for the unavailable item.
4. Orders and Payments
Order Confirmation
After you place an order, you will receive an email confirmation. This email confirms that we have received your order — it does not guarantee acceptance.
We reserve the right to cancel any order for any reason, including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud or unauthorized transactions
Payment
We accept major credit cards and other payment methods displayed at checkout. By providing payment information, you represent that you are authorized to use the chosen payment method.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us immediately at yilian.global.official@gmail.com. Once an order has been processed for shipping, changes may no longer be possible.
5. Shipping and Delivery
Please refer to our Shipping Policy (available on our website) for detailed information about shipping times, methods, and costs.
We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.
6. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy. Please review that policy before making a purchase.
Key points:
- 10-day return window from delivery date
- Items must be unworn, unwashed, and in original condition
- Email yilian.global.official@gmail.com to initiate a return
7. Intellectual Property
All content on this website — including but not limited to text, images, logos, graphics, product designs, and code — is the property of OROZAA Global Official and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content without our written permission
- Use our trademarks or logos without authorization
- Scrape or use automated tools to extract data from our site
8. User Conduct
When using our site, you agree not to:
- Violate any laws or regulations
- Post false, misleading, or fraudulent information
- Upload viruses or malicious code
- Interfere with the security or functionality of our website
- Attempt to gain unauthorized access to any part of our systems
Violation of these rules may result in immediate termination of your access to our site.
9. Limitation of Liability
To the fullest extent permitted by law, OROZAA Global Official shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or use
- Damages arising from your inability to use our products or website
Our total liability to you for any claim arising from your purchase or use of our site shall not exceed the amount you paid for the product in question.
10. Disclaimer of Warranties
Our products and website are provided "as is" and "as available" without any warranties of any kind, either express or implied.
We do not warrant that:
- Our site will be uninterrupted, secure, or error-free
- Any defects will be corrected
- Our products will meet your specific expectations (beyond our stated material and quality claims)
Some jurisdictions do not allow certain warranty disclaimers. In such cases, these disclaimers apply to the fullest extent permitted by law.
11. Indemnification
You agree to indemnify and hold harmless OROZAA Global Official and its team members from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your misuse of our products or website
- Your violation of any laws or third-party rights
12. Changes to These Terms
We may update these Terms from time to time. When we make changes, we will revise the "Last updated" date at the top of this page.
Continued use of our site after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Email: yilian.global.official@gmail.com
Please allow 1–2 business days for a response.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
OROZAA Global Official — Thank you for shopping with us.